Return and refund policy

We want you to be happy with every order. If something is wrong, tell us and we will put it right.

Check at delivery

Please check fresh items (fruit, vegetables, meat, fish, dairy) when they arrive and tell the rider or call us about any problem straight away.

Packaged items

Report a damaged, wrong or expired packaged item within 7 days of delivery. Keep it unopened in its original packaging.

What we cannot take back

Items that were opened or used, unless they arrived faulty, and items damaged after delivery.

Refunds

• Online payments are refunded to the same account or card.
• Cash on delivery orders are refunded by bKash, Nagad or bank transfer.
• Refunds are usually made within 7–10 working days after we approve them.

Cancelled orders

If you cancel an order you have already paid for, we refund it in full.